Hire Terms & Conditions

  • Placing an order with us verbally, by phone, Internet or any other method of communication constitutes you having read, understood and agree to the following terms and conditions.
  • Please read this agreement carefully. Upon entering into this agreement, you the hirer, agreed to be bound by the terms within.
  • These are the only terms and conditions upon which will form a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by The Little Things For Your Big Day.
  • Within these terms and conditions reference to “goods” “order/s” or “item/s” shall include, sleepover Teepees, Bedding, mattresses, soft furnishing, decorative items, trays, lights, sequin walls, moongates, vases, candelabras, table number holders, faux stoneware, and any other items hired by you from us under the contract for hire agreement.
  • The period of hire covers 24hrs – we can be flexible on this at our own discretion. We reserve the right to collect hired items after midnight following your event as products may/could be needed for re-hire and will be required for quick ‘turn-around’ cleaning and prompt dispatch – under these circumstances this collection time is non-negotiable. We reserve the right to collect at this time without prior discussion. Flowers in containers will be removed and left at the venue. Any floral decorations which are strapped or taped to products may not be removed as often this can be difficult without destroying the arrangement.
  • By placing an order and paying the deposit you are bound by these terms & Conditions

Orders

  • We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order being dispatched.
  • We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and will refund in full any payment you have made.
  • Decorative items for sleepover teepees may vary from those pictured on the website but will still match the theme

Payments

  • All goods hired will require a non-refundable deposit at the time of the booking to secure the order. If the required delivery date is within 4 weeks of placing your order, full payment will be required. Exception to this will be when hiring Sleepover teepees where full payment is required no less than seven days prior to the event date.
  • The balance of the complete cost of the hire(inclusive of the delivery and collection charge) is due for payment 4 weeks prior to the goods being dispatched. Exception to this will be when hiring Sleepover teepees where full payment is required no less than seven days prior to the event date. The preferred method of payment is by bank transfer.
  • If the balance payment is not received we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance.Delivery will not be made without receipt of the full invoiced balance and security deposit transaction.
  • If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and also the costs for the extended hire.
  • No refunds or credits will be issued for any items that are returned unused.

Security Deposit

  • A security deposit must also be provided with the balance payment 4 weeks prior to the dispatch of the goods. The sum of money is dependant upon the value of the goods being supplied and is held as a deposit against the safe and prompt return of the goods under hire.
  • £50 security deposit is required for Sleepover Teepees and will be refunded once the teepees have been collected and inspected for damages. 
  • The replacement cost of all losses and damages will be taken form the credit/debit card details held on file. This action will not be taken without prior discussion with the client.
  • Substitute items will not be accepted and all damaged items remain the property of Little Things For Your Big Day and should therefore be returned.

Cancellations & Charges

  • If, for any reason, you wish to cancel your order you should telephone; 07498858498/07843064084 or email us at hello@littlethingsforyourbigday.com in the first instance. All cancellations or reductions in numbers of items to be hired must then be confirmed in writing and will only become effective on receipt of your cancellation email or letter.
  • You will incur a cancellation charge based upon the value of the balance owing. This amount is dependent upon the length of notice we receive from you i.e.
    • Cancellations made from 2 weeks prior to the date of delivery will be exempt from a cancellation charge. Note your deposit is non-refundable but no charge will be levied against the balance owing.
    • Cancellations made less than 2 weeks prior to the date of delivery will be charged at 75% of the balance owing on the total contract price.
    • Cancellations made within 7 days of the delivery date will be charged at 100% of the balance owing on the contract price.
  • Cancellation charges will automatically be added to your invoice.

Ownership

  • All goods remain the property of Little Things For Your Big Day, Maplehurst, 61b High Street, Chipstead. TN13 2RW

Delivery & Collection

  • Deliveries and collections will be made in person by a Little Things For Your Big  Day representative using our own fully serviced vehicles.
  • Delivery and collection charges are quoted on an individual basis, based on the location postcode. Delivery is charged at £1.50 per mile. You or an appointed person will be required to inspect and sign for the goods at the time of delivery.
  • Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised to do so. Any discrepancies to the order must be notified within 2 hours of the delivery. Any discrepancies that are not notified during this period will be exempt from any credit/refund.
  • Please be aware that the goods remain your responsibility until they have been collected by Little Things For Your Big Day or by our designated courier service. You should therefore make every effort to ensure goods are kept dry and are retained in a secure place until this time. Goods that are not returned will be charged at the price quoted in your contract.
  • Goods not available for collection on the agreed date and time will incur an additional collection fee plus a 25% of the listed hire price per item per day.
  • We will make every effort to collect and deliver your order at the specified times however we will not be liable for any loss arising directly or indirectly from any delay in the delivery or collection of the goods.

Damaged Goods

  • Goods in your care shall remain your responsibility at all times.
  • When goods are returned damaged in any way we have the right to charge you the replacement cost or treatment charge and add this to your invoice or deduct the amount from your deposit.
  • Details of these charges are available upon request. The hirer shall be solely responsible for the hired goods. Hotels/venues/florists/wedding planners/ or any other third party involvement will be exempt from any responsibility regarding hired goods and will not be held accountable should any damage occur whilst in their possession.
  • Sequin walls are primarily intended for indoor use. sequin walls being used outdoors in inclement weather must be covered by a marquee. The hirer will incur a £50 cleaning fee if sequin wall is left uncovered. for any damage caused by inclement weather we have the right to charge you the replacement cost or treatment charge and add this to you invoice or deduct the amount from your deposit.

Warranties

  • We warrant that at the time of delivery goods will be of satisfactory quality; however we are not liable for any damages or losses incurred during transit. We reserve the right to choose an appropriate replacement to your specified item should the necessity arise. Any necessary substitutions will be communicated to you prior to your order being dispatched. Decorative items for sleepover teepees may vary from those pictured on the website or social media but will still match the theme.

Liabilities

  • In no circumstances shall our liability to you exceed the invoice value of the contract.
  • Little Things For Your Big Day or any of their employees shall not be liable in respect of damages/injury/death/loss or any other damage incurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/herself of the suitability/condition/placement of the equipment upon receipt.
  • Caution should be exercised in particular with the use of candles; we shall not be liable for any damage/injury/death/loss caused as a result of using candles. Permission should be sought from the venue as to the suitability of all items hired.
  • When hiring breakfast basket, milkshake, hot chocolate or any other edible items, we will not be liable for any allergies or death resulting from consuming these products.
  • It is you, the hirer’s, responsibility to communicate any dietary requirements prior to hiring edible items 
  • All sequin walls must stay in the position agreed by Little Things For Your Big Day and The Hirer and must only be moved by employees of Little Things For Your Big Day 
  • When using the ‘Doorstep  Delivery’ option for Teepee delivery Little Things For Your Big Day or any of their employees shall not be liable in respect of damages/injury/death/loss or any other damage incurred in respect of using this service
  • When you the hirerare assembling the teepee’s and decorative items once having opted for ‘Doorstep Delivery’ Little Things For Your Big Day or any of their employees shall not be liable in respect of damages/injury/death/loss or any other damage incurred in respect of using this service.

Law

  • These items and conditions and any contract formed between us shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.
  • If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made by telephoning; 07843064084 or made in writing to Little Things For Your Big Day, Maplehurst, 61b High Street, Chipstead, TN13 2RW

Privacy Policy

  • Little Things For Your Big Day treats any personal information you provide in accordance with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information.
  • Use of the  Little Things For Your Big Day website does not require you to disclose any personal information unless you make an enquiry or contact us directly via email.
  • Little Things For Your Big Day does not sell, trade or rent your information to third parties